Return and Refund Policy

Return and Refund Policy

At One Ecom, we strive to ensure your satisfaction with every purchase. Please read our return and refund policy carefully:

Return Policy

• We do not generally offer returns or refunds.
• In the event that you receive a wrong or defective product, you may request a return and refund.

Procedure for Returns and Refunds

1. Video Proof Requirement: To initiate a return and refund for a wrong or defective product, you must provide a video from the product’s opening to end. The video must clearly show:
   • The product and its defect or incorrect nature.
   • Your order ID and name visible and legible throughout the video.
2. Submission: Email the video proof to info@oneecom.com within 2 days of receiving the product.
3. Verification: Our team will review the video to verify the claim.
4. Refund Process: Upon approval, the refund process will begin. Please allow 10-15 days for the refund to be credited back to your account.

Contact Us

If you have any questions about our return and refund policy, please contact us at info@oneecom.com.

---